The Unspoken Truth About An Inflexible Culture

November 3rd, 2009

Jessica Riester

As a recruiter specializing in flexible work opportunities, I am in a unique position to hear candid opinions from both employers and employees (or candidates seeking work) on the subject of work flexibility.  I am amazed at how substantial the disconnect between the two groups can be at times.  Part of the problem, I feel, is that employees don’t always express their true sentiments to their employers because they’re afraid of being seen as less committed.

For example, not long ago I had a woman call me for assistance in finding a new job.  She was a director of marketing for a Fortune 100 company and had worked her way up to that position over 10 years.  About to have her second child, she was looking for a reduced workload that would allow her to better manage her increasing family demands but still provide her with intellectual stimulation and income.  I always encourage employees in situations like this to use their relationships, history and knowledge as leverage in negotiating an alternative arrangement before leaving.  Starting from scratch in a search for an alternative work arrangement is much more difficult.  However, when I explained this to her, she countered with the following typical responses:

“If I did that, I would be looked at differently.  I’ve worked so hard to get to where I’m at that I don’t want to backslide. I’d rather have a fresh start somewhere else.”

Typically, employees in an organization that doesn’t embrace flexibility feel as though they would be seen as less committed if they were to ask for an alternative arrangement.  For high performers, nothing could be worse.  They would rather leave a position that they’ve spent years developing expertise and relationships in, so that they can be viewed as committed somewhere else.
“I look around at my peers and no one is in the same situation.  They just wouldn’t understand me”
What that really meant in this situation, it turns out, was that no one had children and many didn’t even have spouses or significant others.  It’s no wonder that there’s no one with family demands in her department – they all left just as she was about to! Does her company really want to weed out diversity from it’s executive ranks?   Probably not.

“The way my job is structured, I couldn’t do it on a less than full-time schedule”
Here I suggest that she take a good look at what her responsibilities are and think about how she can break them down into more bite-sized chunks or transfer her valuable knowledge and skills to something that can be done more flexibly.  If she then comes up with a proposal that outlines her new role in a way that makes it a win-win situation, her manager would be more willing to accept it.

Employers don’t want to lose their top talent.  It’s expensive and time consuming to replace and retrain valued employees.  It makes more sense to let them dial back, telecommute, work different hours when they need to – as long as results are delivered and compensation is aligned with results.  Trying to avoid costly situations like this one is what’s driving more and more employers to realize that more widespread understanding and acceptance of flexible work practices is needed.

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From Ladder to Lattice: Customizing Careers

September 28th, 2009

From Ladder to Lattice: Customizing Careers at DeloitteMolly Anderson

Guest blog by Molly Anderson, Director, Talent-Mass Career Customization, Deloitte Services LLP, and panelist for Next Generation Work Flexibility Event in San Diego on 11/3/09.

Careers today are far less of a straight climb up a corporate ladder than they once were. Now they often ebb and flow, zig and zag, go right and left as often as up. This shift is propelled by a host of workforce trends. Today in the U.S. just 17 percent of families resemble a Leave It to Beaver style family with Dad working outside the home and Mom working in it, down from 63 percent in 1950. And, while women have been vocal in their needs for flexibility, men’s needs have also risen sharply. Across generational lines, 70 percent of Boomers want different work options as many near retirement, and Generations X and Y also have changed expectations about how work and life blend.

Perhaps you see the shift in your own career or the career of someone you know? My own career has been anything but linear. I’ve stepped this way and that to move from computer programmer to re-engineering guru to organizational transformation expert to a talent leader at Deloitte. Along the way, I’ve stepped away from work here and there to earn my M.B.A. at Stanford and to spend time with my children and be active in the community.

Multiplying this profound change in the workforce is a lot of change in the workplace too: from flatter organizational hierarchies that change career patterns to technology advances that create new options for when, where and how work is done. Each trend is significant in its own right. The convergence of them is blurring the relationship between work and life and redefining what it means to build a career.

So how can organizations respond? At Deloitte, as we depart from the antiquated, industrial-era corporate ladder, we’ve coined the term corporate latticeTM to describe a new paradigm for how careers are built, talent is developed and work is done. Why a lattice? In mathematics, a lattice allows movement in any direction. A lattice organization, among other things, allows for multiple and varied paths to grow and contribute along.

The corporate lattice is the central idea behind Deloitte’s Mass Career Customization™ (MCC) framework. If you can customize your jeans and your ring tones, why not customize careers? Borrowing from the discipline of mass product customization which provides a cost-effective, scalable way to tailor products to customer choices, MCC articulates a defined set of options along four inter-related career dimensions. It manages these options as commonplace events rather than as one-off accommodations, in contrast to many flexible work arrangement programs. Similar to the way you would move the sliders up and down on a stereo equalizer to adjust the sound, MCC allows employees to dial their career up and down over time, in ways that work for the business as well as the individual.

At Deloitte, we’ve implemented MCC for over 35,000 employees and will complete our rollout over the next year. Key results to date show double digit improvements in career-life satisfaction, higher quality counselling conversations by a ratio of 4:1, and improved top performer retention. Our journey so far has taught us a lot and we are continuing to evolve toward the lattice. To learn more, join in the dialog on November 3 and check out www.masscareercustomization.com.

So how’s your organization responding to the changes happening right before our eyes?

As used in this blog, “Deloitte” means Deloitte LLP and its subsidiaries.

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Flex Your Leadership Muscles with Workplace Flexibility

September 15th, 2009
hollygreen

Holly Green

Guest blog by Holly Green,  CEO of THE HUMAN FACTOR, Inc. and key note speaker for Next Generation Work Flexibility Event in San Diego on 11/3/09.

It takes many different qualities to make a great leader.  Vision.  Honesty.  Integrity.  Passion.  Commitment.  Communication skills.  The ability to build relationships.  And  in today’s world of rapid-fire change, I also put flexibility at the top of the leadership attribute list.

The dictionary defines flexibility as “a ready capability to adapt to new, different, or changing requirements.”  And nothing characterizes today’s business environment more than the need to constantly adapt to change.  If you can’t readily adapt to new and often dramatically different circumstances, your organization will quickly get left behind.

Today’s leaders are confronted with three broad categories of change:

• Globalization.  As our world grows smaller and smaller, the ability to think globally becomes paramount.  Managers and leaders must become more innovative and proactive, anticipating problems and opportunities as well as entirely new markets and products that can spring up from anywhere in the world.

• Leadership styles.  Today’s employees want to be led.  They want to be motivated, guided and inspired, not directed and micro-managed.  Most of all, they want to participate and engage in every aspect of their job.  This requires discarding the old managerial approach of administrating and directing and adopting the new idea of guiding and inspiring.

• Increasingly diverse workforce.  For the first time ever, the U.S. has four generations in the workplace, each with different attitudes, values, wants, needs, desires and expectations of work.  The workplace is also growing more diverse in terms of race, ethnicity, gender and political and religious beliefs.  Long gone are the days of “one size fits all” workplace policies.  More than ever, managers and leaders need a variety of options with which to manage their workforce.

The bad news is that change is only going to get faster.  Work will grow increasingly complex.  And as more and more generation Y (currently ages 20 to 27) enter the workplace; it will become even more diverse.  In the face of such relentless change, leadership agility becomes more critical than ever.

At the organizational level, leadership agility manifests itself in things like workplace flexibility programs.  When you provide employees with options such as flexible hours, telecommuting and compressed workweeks, it gives them some control over their work environment while creating the sense of engagement they crave.

At the personal level, leadership flexibility is reflected in the attitudes and actions of individual executives.  It involves keeping an open mind to new and different ways of managing people and work, and a willingness to unlearn old ways while embracing new ones.  It also involves constantly testing your own assumptions and beliefs to see if they remain valid (if they’re even six months old, probably not).

The trees that survive a hurricane are those that bend with the wind rather than resisting it.  Make flexibility part of your leadership skill set and your organization will find that it can ride out the winds of change no matter how strong they may be.

Holly is the CEO of THE HUMAN FACTOR, Inc. (www.TheHumanFactor.biz).  Ms. Green has 20+ years of executive level and operations experience in FORTUNE 100, entrepreneurial, and management consulting organizations. She was previously President of The Ken Blanchard Companies, a global consulting and training organization as well as LumMed, Inc. a biotech start up. She has a broad background in strategic planning, leadership and management assessment and development. Clients include The Coca-Cola Company, AT&T, Dell Computer, Hilton Hotels Corporation, Nokia, Expedia, Inc., Celanese, RealNetworks, Inc., Microsoft and Google as well as numerous small and mid-sized businesses.

She is an author of a top selling book, More Than A Minute: How To Be An Effective Leader & Manager In Today’s Changing World and a frequent keynote speaker.

For more information about Holly G. Green, please visit http://www.TheHumanFactor.biz or http://MoreThanaMinute.com

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Talent Management of the Future - One Size Does Not Fit All

September 10th, 2009

DeAnne Aguirre

DeAnne Aguirre

Guest blog by DeAnne Aguirre, Senior Partner Booz & Co., change leadership expert, Standford Sloan Advisory Board, Center for Work/Life Policy Task Force and panelist for Next Generation Work Flexibility Event in San Diego on 11/3/09.

Business leaders today are managing a workforce that includes three distinct generations which means the traditional one-size-fits-all approach to talent management is no longer effective.  Members of the huge baby boom generation in the United States and their cohorts elsewhere are now in their mid-40’s through mid-60s.  Although the previous generation may have been preparing for retirement at such an age, boomers expect to work much longer thanks to increased life expectancies and decreased retirement savings.  One result of the global recession is that boomers are delaying retirement by, on average, another four years.

The millennial generation, also known as Generation Y, is the next huge population swell entering the system. Generation Y, ages 15 through 30, is even bigger than the baby boom generation; in fact, by 2025 this generation will make up 60 to 75 percent of the global workforce and by 2014, Gen Y in the US will be the largest generation of the working age population.  That’s only five years from now! Sandwiched between Generation Y and the boomers is Generation X, a much smaller group. Generation Xers (ages 31 through 44)—the corporate bench strength for leadership—are short in supply and increasingly frustrated because the shoes they were planning to step into remain filled by those lingering baby boomers.

The three generations coexist in the workforce today, and each has a distinct profile and preferences.  However, all three cohorts have made clear their desire for greater flexibility during the various stages of their career; all eschew the “organization man” model of lifetime employment and rigid hierarchies in favor of work arrangements that accommodate their unique needs or interests.

Baby boomers, for example, seek new employment relationships that offer “modularized” work such as seasonal flex   arrangements.   These older workers want to shift the nature and intensity of their connection with their employer, while continuing to be part of high-impact teams that generate meaningful and valued results—within their companies and, if possible, in the world at large.

According to a study conducted by the Center for Work-Life Policy (CWLP) in January 2009, members of Generation Y are as attracted to flexible work arrangements and meaningful work as they are to pay increases.  They look for opportunities to give back to their communities, and are drawn to companies that demonstrate corporate social responsibility and offer service-oriented sabbaticals and eco-friendly workplaces.

Talent Innovation Implications:

Generational and demographic shifts have transformed the global workforce, creating an unprecedented—and urgent—set of challenges for CEOs and talent managers. Employers need to create tailored value propositions that appeal to the complex needs and preferences of a diverse talent pool. These might include projects that deliberately engage the vast passion and potential of Gen Y or “off-ramp and on-ramp” career paths that allow highly qualified women to take time off for family obligations without sidelining their opportunities for promotion and greater responsibility. Companies also need to update incentive systems, benefits packages, succession planning, and career models to enable all their diverse talent streams to perform at their best.

Excerpt taken from: Global Talent Innovation Strategies for Breakthrough Performance, a booz&co. Perspective by DeAnne Aguirre, Sylvia Ann Hewlett and Laird Post.

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Tips From Successful Hewlett Packard Job Share Team

August 6th, 2009

Brand Manager job share team for Hewlett Packard, Andrea & Shelley

Brand Manager job share team for Hewlett Packard, Andrea & Shelley

Guest blog by Andrea & Shelley, successful jobshare team from Hewlett Packard and panelists for Next Generation Work Flexibility Event in San Diego on 11/3/09.

Andrea and I have been job sharing for close to 3 years now.  Before that we both worked part-time which was great, but once we started jobsharing, we quickly realized the benefits.  Working 3 days a week we never felt like we were able to respond quick enough to customer requests and we were both working on our days off.   Andrea’s manager at the time suggested she find a jobshare partner to cover the workload.   We were fortunate that we didn’t have to sell Andrea’s manager on the jobshare concept, but we still wanted to ensure success, so we put together a jobshare proposal.  First we interviewed other jobshare teams to learn best practices. We asked a lot of questions… how did they manage their work days, vacation time, email, voicemail, did they have their own cube or did they share, did they have separate performance reviews and rankings or shared, etc.    After these interviews we talked about what would work best for the two of us, as well as how to make it seamless to our partners and our manager.   We then documented a proposal, which we reviewed with our manager, before we started.  All this pre-work and planning we really think has helped us develop a structure that has been critical to our success. We wanted to share a few of the tools and tips that have worked especially well for us.

1.        Shared Email and Voicemail:   having shared acounts is key to making a jobshare seamless.  Our customers don’t have to remember who is working that day.  Sometimes our customers forget we are two people & that’s exactly what we want to happen.

2.       Color Coded Email Flags:  Each day as we send and receive email we color code the messages.   This color coding allows us to keep each other informed and know what still needs to be done.  For example, if I want Andrea to just be informed, I code it blue.  For emails that require immediate action, we code it Red.  For emails we’d like to discuss, we code it green.  The color codes are a great tool even for an individual contributor, but a lifesaver for a job-share team.

3.     Daily Log:  We have created a Daily Log that is a Word Doc with a list of Current Projects and Meeting Notes.    At the end of our work week (Wed for Andrea; Fri for Shelley), we update the log with the progress on each project and notes from meetings.  New info is coded in blue so we can quickly review.  This process takes about 20 min at the end of our work week.   The log is really helpful in jumpstarting our week - gets us up to speed quickly on all the key projects and it’s also a great record of key accomplishments when it’s time for performance reviews.

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Flexibility, Is It Really Just a Nice Thing To Offer?

August 5th, 2009

Blog post by Jessica Riester, founder of FlexWork Connection.

Jessica Riester, Founder FlexWork Connection

Jessica Riester, Founder FlexWork Connection

In this economy, some companies have moved work/life priorities to a back burner.  It’s understandable, of course.  When the headlines are full of bankruptcies and government bailouts as companies struggle to survive, why should work life get any attention?  Isn’t it just a benefit, a nice thing to do for employees after all?

Not true.  If done correctly, flexible work practices - a key work life directive -can help attract and retain top talent, which in our knowledge-based economy is still a business imperative,  as well as lead to enhanced productivity.  Case in point, ROWE (Results Only Work Environment) implemented at Best Buy results show 41% productivity improvement (www.culturerx.com) as well as improvements in morale, decreases in voluntary turnover and absenteeism.  The BOLD (Business Opportunities for Leadership Diversity) Initiative (backed by a grant from the Sloan Foundation) which  also has a team-based, results focused approach to flexibility cites similar productivity increases as well- 20-80% productivity gains in departments within companies such as The Chubb Corporation, Gannett, Nextel and PepsiCo ( Flexible Work Arrangements: A Productivity Triple Play Harvey A. Thompson & Beatrice A. Fitzpatrick, The BOLD Initiative).

Not only are flexibility initiatives proving successful for professional-level positions, but a new study by WFD Consulting demonstrates success in offering flexibility to hourly workers as well.  “By building flexibility into the staffing models”, the study claims “some of the companies reduce overtime costs and offer more control and choice to employees over their working hours.  In addition, some of the companies have documented productivity gains and cycle time reductions as a result of implementing flexible work options.”

So my point is that if companies are looking for ways to improve bottom line results AND create a long term human capital strategy that will allow them to attract and retain top talent, they should take a good look at offering employees the ability to choose when and where their work gets done. 

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ROWE - “Work whenever you want, wherever you want, as long as the work gets done.”

July 28th, 2009

Jessica Lawrence

Jessica Lawrence

Guest Blog Post by Jessica Lawrence, CEO, Girl Scouts of San Gorgonio Council and panelist for Next Generation Work Flexibility Event in San Diego on 11/3/09.

What is ROWE?

ROWE is happy employees.
ROWE is increased productivity.
ROWE is decreased voluntary turnover.
ROWE is a level playing field.
ROWE is a better childhood for your kids. And your employee’s kids.
ROWE is Results-Only Work Environment
And ROWE has changed our company.

Girl Scouts of San Gorgonio Council was the first non-profit in the country to become a Results-Only Work Environment. Our company of 48 employees supports 16,000 girls and 6,000 volunteers in Riverside and San Bernardino Counties in Southern California.  A year ago, we stopped paying employees for a chunk of time, and started paying them for a chunk of work. In our ROWE, our employees work wherever they want, whenever they want…as long as the work gets done.

Our results-driven way of work has helped employees become more efficient, productive, and focused. As a company, it has helped us reduce our voluntary turnover and build a team of outstanding employees who deliver on our mission with passion, determination, and a strong belief that work and fun belong together.

Curious about ROWE? Wonder how ROWE would work in your company? Get more details at www.girlscoutsgonerowe.com and hear me as part of a panel at the Next Generation Work Flexibility Event in San Diego on November 3, 2009.

Please note that the views of our guest bloggers do not necessarily reflect the views of FlexWork Connection.

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Can we blame the economy for less flexibility in the workplace?

July 23rd, 2009

About the author

Annika is an executive at one of Orange County’s largest companies.  She is also the mompreneur behind BurpieBlocker® Baby Burp Cloths.  She lives in Costa Mesa with her husband and son and is expecting her second child in December.  Please note that the views of our guest bloggers do not necessarily reflect the views of FlexWork Connection.

This is my dream…work 20-30 hours per week (contribute to the household, keep health insurance, continue professional development) AND enjoy spending time with my son (park time, play dates, swimming lessons, fun outings, quiet time).

This is my reality…work 40-50 hours per week (contribute to the household, keep health insurance, continue professional development) AND spend as much time as I can get with my son (an hour in the morning before school, an hour or two if I’m lucky at night, cram in as much as possible in each weekend, feel guilty leaving him for any “me” time or date nights).

Like many companies, my employer just went through “workforce reduction” with a massive reorganization to become a leaner, more efficient organization.  While I was fortunate and retained my job, I must admit the mom in me wondered if this restructuring could present an opportunity to save the company money by working fewer hours and give me the flexibility I desperately crave.

I dreamed up a proposal for my leader…considered the pros and cons for the company and for my family…bounced some ideas around with my husband and close friends…asked other moms what they do and tried to learn from them.  But after all that I never had the courage to talk with my leader about my plan.

In this climate I honestly didn’t feel like the company was interested in championing work/life balance as much as it once had claimed.  I felt like the company wanted as much out of every headcount remaining and that there was little room to negotiate.  I should feel lucky to have a job at all, shouldn’t I?  (a job that I do really enjoy, by the way.)  A job that I just wish I could do in half the time.

I do feel a little hopeless at times.  If I ever do work up the courage to seek more flexibility in my career I know I will sacrifice not only the amount of take home pay but also I will become less promotable, lose influence within the organization and be perceived as less committed.

But maybe that’s OK if I get to teach my son to ride his tricycle, share a frozen yogurt on a warm day or create priceless works of art with him.

So for now I will maintain the status quo but I’m not giving up on my dream.  I’m going to crack the code one day and find the balance I need.

 

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Flex Work Resources

June 27th, 2009

We will be posting articles in this category for employees and employers looking for resources to help request and/or implement a flexible work solution.

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Workforce Trends

June 27th, 2009

Articles in this category will adress the changing workforce demographics and why flex work is a strategic, business imperative.

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